Terms & Services

Last Updated: September 3, 2026

Welcome to Velnovara. By accessing or using our website and purchasing our products, you agree to the following Terms & Services. Please read them carefully before placing an order.

1. About Velnovara

Velnovara is an online shopping store serving customers in Pakistan. We offer a variety of products through an online retail and dropshipping model. Product availability, prices, and delivery times may vary depending on supplier availability and location.

2. Orders

• Customers are responsible for providing accurate name, phone number, email address, and complete delivery address.

• An order is considered placed after the customer completes the checkout process.

• We may contact customers to confirm their order before processing it.

• We reserve the right to cancel or refuse an order in cases such as incorrect pricing, product unavailability, incomplete customer information, or suspected fraudulent activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and specifications are accurate. However, minor differences in color, packaging, size, or appearance may occur due to screen settings, manufacturer changes, or supplier updates.

4. Pricing & Payment

All product prices are displayed on our website in Pakistani Rupees (PKR), unless otherwise stated.

We may offer different payment methods, including Cash on Delivery (COD) and other available online payment methods. Payment options may vary depending on the customer's location and availability.

5. Shipping & Delivery

We currently provide delivery within Pakistan.

Estimated delivery times are provided on our website or during the checkout process. Delivery times may vary depending on the customer's location, courier services, product availability, weather conditions, public holidays, or other circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address and an active contact number.

6. Cash on Delivery

For Cash on Delivery orders, customers are expected to receive the parcel and pay the applicable amount to the courier upon delivery.

Repeated refusal of COD orders or providing false/incomplete information may result in restrictions on future orders.

7. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

If a product arrives damaged, defective, incorrect, or significantly different from the product ordered, customers should contact us within the period specified in our Return & Refund Policy.

Customers may be required to provide photographs or videos of the product and packaging to help us verify the issue.

8. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow our Return & Refund Policy.

9. Third-Party Services

Velnovara may work with third-party suppliers, courier companies, payment providers, and other service providers to process and deliver orders.

We are not responsible for delays or service interruptions caused by third-party providers, although we will make reasonable efforts to assist customers when possible.

10. Website Usage

Customers agree not to:

• Use the website for unlawful purposes.

• Provide false or misleading information.

• Attempt to interfere with the website's security or operation.

• Copy or misuse Velnovara's content, branding, images, or materials without permission.

11. Intellectual Property

All website content, including the Velnovara name, logo, text, graphics, and other original materials, belongs to Velnovara or its respective rights holders and may not be reproduced without permission.

12. Changes to These Terms

Velnovara reserves the right to update or modify these Terms & Services when necessary. Any changes will be posted on this page with an updated date.

13. Contact Us

If you have any questions regarding these Terms & Services, orders, or our policies, please contact us through the contact information provided on our website.

Thank you for shopping with Velnovara.