Shipping policy

Shipping Policy

Last Updated: September 3, 2026

At Velnovara, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Shipping Availability

We currently offer delivery across Pakistan, subject to courier service availability in the customer's area.

2. Order Processing

  • Orders are normally processed within 1–3 business days after order confirmation.

  • For Cash on Delivery (COD) orders, we may contact the customer to confirm the order before dispatch.

  • Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, product availability, or other unforeseen circumstances.

Remote or less-accessible areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Velnovara may occasionally offer free shipping promotions on selected products or orders.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and products.

For COD orders, customers must pay the total order amount directly to the courier upon delivery.

Customers are requested to provide a valid phone number and complete delivery address when placing a COD order.

6. Delivery Address

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Active phone number

Velnovara is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed or Failed Deliveries

Sometimes delivery may be delayed due to circumstances outside our control, including courier issues, severe weather, public holidays, strikes, or unexpected logistical problems.

If a delivery attempt fails, the courier may contact the customer for another delivery attempt. Additional charges may apply in certain circumstances.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

You may be asked to provide clear photographs or videos of the product and its packaging so that we can investigate the issue and provide an appropriate solution according to our Return & Refund Policy.

9. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update after their order has been dispatched.

Tracking availability depends on the courier service used for the order.

10. Contact Us

If you have questions regarding your shipment or delivery, please contact Velnovara through the contact information available on our website.

Thank you for shopping with Velnovara.