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Why Shop With Velnovara?

  • 100% Safe COD


    No advance payments required. You only pay cash to the courier agent when the product is safely delivered into your hands.

  • Free Nationwide Shipping


    We provide 100% free premium tracking delivery across Pakistan. Your package arrives at your doorstep within 3 to 5 business days.

  • 7-Day Replacement


    Shop with ultimate confidence! If your product arrives damaged or defective, we offer a hassle-free 7-day exchange warranty via WhatsApp.

FAQ'S

How much do you charge for shipping, and how long does delivery take?


Shipping is 100% FREE all over Pakistan! Once your order is verified and dispatched from our warehouse, it typically takes 3 to 5 business days to arrive at your doorstep, depending on your city.

Do I have to pay in advance, or is Cash on Delivery (COD) available?


You don't have to pay anything in advance. Velnovara operates primarily on a 100% Secure Cash on Delivery (COD) model. You only pay for your package when the courier agent physically delivers it to your hands.

What happens if I receive a damaged, defective, or incorrect product?


Shop with ultimate confidence! We offer a hassle-free 7-Day Replacement and Return Warranty. If your product arrives damaged or isn't what you ordered, simply contact our team via WhatsApp with your Order ID and a short unboxing video or photo, and we will arrange a quick exchange for you.

Can I open and check the parcel before paying the courier rider?

  • According to the standard policies of courier companies in Pakistan (like Trax, Leopards, or TCS), riders are strictly not allowed to let customers open the seal of the package before collecting the cash. However, you don't need to worry at all. Velnovara provides a 7-Day Replacement Warranty. If there is any issue inside the box after opening, we will replace it immediately.

I entered the wrong shipping address or phone number. How do I correct it?

  • If you made a mistake while filling out your checkout details, please contact our support team immediately via WhatsApp. We can easily update your delivery address, name, or phone number within 12 hours of order placement. Once the parcel is handed over to the courier company, changes cannot be made.